Longhurst Group

As well as owning and managing more than 23,000 homes across the Midlands and East of England, we provide a host of care and support services in our operating areas. From retirement living to assisted living schemes, we have housing options for all needs.

We've also launched a new Customer Wellbeing Hub, which outlines all of the support and additional services available to our customers. This includes information on our in-house teams including our Money Advice Team, Employment and Skills Team and Community Investment Team.

These colleagues support customers with a host of needs, including budgeting, welfare benefits applications, upskilling, employment and training and general wellbeing.

In 2019/20, more than 100 accredited qualifications were successfully delivered by our teams. Our Skills and Development Centres also supported 48 people, while 59 learners were also enrolled onto New Horizons. 

In addition, a further 42 people were supported through our in-house Employment and Training Service. 

Of these, three people were supported into full-time employment, five into part-time work and four into volunteering positions, while a further seven were helped to find training opportunities. 

Throughout 2019/20, a total of 968 customers were referred to our Money Advice Team. Our award-winning advisors helped customers to reclaim almost £100,000 in backdated benefits, over £1million in ongoing benefit and assisted with more than £430,000 in debt.

We've also established partnerships with Insight Healthcare to provide mental health support for our customers, and PayPlan to give our customers independent debt advice.

At Longhurst Group, our vision and values are at the heart of our business and were created by our colleagues, who work as one team to deliver our great services.

We’re proud to say that the Group already makes a positive difference to thousands of people's lives, but we want to do even more. That’s why we’ve launched our Improving Lives 2025 strategy which sets out how we intend to work even harder to identify what’s most important to them and provide the support they need.

We joined PlaceShapers to work with like-minded organisations, network and to influence at government level as we look to improve the lives of our customers and improve the communities in which they live.