Peer Support Series

Our peer support webinars offer good practice, insight and encouragement on topics that matter most to your organisation.

New for 2024, our series of peer support webinars offer good practice, peer support and encouragement in the topics that matter most to your organisation, which are often also reputational issues for the sector. 

Our events bring members together to share, connect and create new relationships, learning from the resident perspective and insightful sector-leading speakers. 

Ombudsman report on attitudes, respect, and rights
Tuesday 9 July, 2pm-3.15pm 

Polly Cox, Sector Learning & Development Manager at the Housing Ombudsman
Leanne Peat, engaged resident from emh
Helen Litherland, Executive Director of Housing, Care and Support at Trident

The needs of residents are changing and residents in general needs homes are more vulnerable than we have seen in this past, not least those who are vulnerable through circumstance.  

What does this mean for your approach to communications, including the languages that is used? There is a lot to consider in the Ombudsman’s new spotlight report Relationship of Equals,’ including examples of good practice.  

In this webinar we will explore the recommendations in the report in more detail and learn from the resident perspective.  

Find out more and register here.

Coming Soon 

Getting the communications right on 
Date, time and speakers to be confirmed. 

Getting repairs right is the number one priority for residents. How we communicate around repairs can have a big impact on resident experience and how they feel about their landlord.  

When we get it wrong, it is understandable residents seek redress elsewhere, including through ‘no win, no fee’ law firms.   

What role can communications play in ensuring residents understand what they can expect from their landlord when things do go wrong?  

This session will explore how we can communicate effectively with residents where there are cases of disrepair, particularly learning from a resident perspective.  

Crisis communications 
Date, time and speakers to be confirmed. 

Any landlord could find themselves in the spotlight over a multitude of issues – so it is vital that communications teams are equipped to handle a crisis effectively.  

This session will explore how communications professionals can prepare for a crisis, and the ways they can protect (and even enhance) their organisation’s reputation when a crisis hits in the media. A more detailed focus for anyone who came to the March 2023 session – and a chance for anyone new to join. 

More info coming soon!

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