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House repairs service ‘Gateway Homeworks’ launched

Gateway Housing Association launched their new in house repairs service ‘Gateway Homeworks' in summer 2014. The day to day repairs, void works, estate, handy person and minor disabled adaptation services now provided by Gateway Homeworks have been up and running since 3 August 2015. Consisting of a team of 37 including plumbers, electricians, decorators, multi traders, handypersons, caretakers and back office staff.

Mak Akinyemi, Director of Property Services said about the services being provided directly by Gateway: ‘We want to exceed expectation by delivering a quality ‘first fix’ service in line with our vision of ‘providing a consistently great service.’ We tried other traditional approaches to deliver a maintenance and estate service and came to the conclusion that setting up our own team which gives us control over the process and outcome is the best way to ensure a high level of satisfaction for our residents who have consistently told us that this is the most important service to them.’

An additional website has been launched dedicated to repairs. It will give residents access to important information about repairs including handy tips for simple DIY and the ability to log a repair online.

Resident workshops, consultations with stakeholders, feedback through scrutiny projects and general surveys of residents showed the need for an improved and more efficient repairs service. The board at Gateway gave the green light to set up Gateway Homeworks in 2014 after careful consideration of options.

Sheron Carter, Chief Executive said about the services being provided directly by Gateway: ‘We are excited to be launching our in-house repairs service called Gateway Homeworks. We have recruited a great team of operatives and back office staff who bring a ‘can do’ customer focused’ energy. We want Gateway’s residents to be delighted by the service they receive and we have high expectations that the team will deliver.’

Gateway Homeworks will bring with it many benefits including greater control over the day to day repairs, the process, quality of the work that is carried out and appointment keeping.

The aim is to be able to provide a fantastic responsive maintenance service that delivers a very high level of satisfaction to residents.

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