"Our Money Advice Officer is on hand to support residents to maximise their income and manage their finances in these difficult times, and last year generated additional income for residents of over £300,000.
"Recently, Neetu, a resident in one of our retirement schemes, asked for some advice and guidance as she was about to retire. She was worried about how she would afford to live on her pensions when her wages ended, particularly with spiralling living costs. Our Money Advice Officer was able to reassure her, explain what cost of living support she is entitled to and assisted her to access support towards her rent and council tax when she retired.
"We also offer a Resident Assistance Fund to help our residents who have a specific short-term need which they cannot meet from their own resources and where there is no other help available. We recently provided a replacement oven and hob for Marcus, who could not afford to replace the appliances from his Universal Credit income when they broke down.
"He had approached his local welfare provision scheme for support but was refused as they only supply free-standing cookers and Marcus’ appliances were integrated. Our Resident Assistance Fund paid for replacements to be supplied and fitted. Marcus said: “Many thanks for all your help, I am over the moon with my new cooker!”.