In response to today's Government release of the Social Housing Regulation Bill, Matthew Walker, Chair of PlaceShapers, said:
“Almost five years to the day from the tragedy of Grenfell, the Government has published the Social Housing Regulation Bill. The memory of all those affected is very much in our thoughts and hearts.
"Everyone deserves a safe, decent home and we have been committed to doing all we can to ensure the Bill creates a regulatory regime where residents voices are clearly heard and listened to.
"The new consumer standard is a framework for this, but the customer focus and good practice which will lie beneath it is at the core of what matters to PlaceShapers.
"We have also used the insight which residents gave us to create a guide which is available to the whole sector." Download the report.