Monday 25 April, 12n - 1pm

The pandemic was a period of intense change for how social landlords worked, especially for income collection teams who faced significant change as restrictions on legal powers were introduced.

PlaceShapers, National Housing Federation and whg have commissioned an investigation to understand how lockdown measure changed social landlord’s approach to income collection. For many landlords the challenges faced became opportunities for creativity and innovation which have been transformative for both employee and resident.

This workshop marks the launch of the report Going Freestyle: What happens when the rule book is taken away – Changing how we manage rent arrears.


Clare Powell, Report Author 

Christian Hartley, Head of Customer Finance, Stockport Homes  

Peter Tutton, Head of Policy Research and Public Affairs, StepChange

Chaired by Fay Shanahan, Corporate Director of Operations, whg 

Register now and get the date in your diary!

Joining instructions will be sent out on the morning of the event.