Using member insight and experience, this webinar explores practical ways to achieve stronger outcomes from resident communications
Thursday 31 July 2025
2pm to 3pm
Virtual
Join this PlaceShapers communications network meeting to take away actionable ideas for impactful resident communications.
We'll delve into before-and-after insights from In Depth Assessments and practical approaches in the evolving environment of Tenant Satisfaction Measures.
You'll hear from three inspiring speakers with the chance for questions and discussion.
Mark Sibson, Head of Communications at Amplius, will talk about how customer insight has transformed communications, resulting in a stronger, more supportive service for Amplius’ most vulnerable customers.
Sarah Hodgkinson, Head of Communicaitons at MSV, will talk about how resident-informed adjustments to communication have significantly improved data quality and how that data is used.
Steve Southwell, former chair of the Resident Voice at Worthing Homes, will bring an invaluable resident perspective, offering critical insights into communications from the user's point of view.
Chaired by Joanna Charlton, PlaceShapers Communications Lead.
Free to all members, don't miss this opportunity to learn from organisations developing new ways to strengthen their engagement with residents.