While no member wants to be in a position where a resident feels the need to complain, we fully recognise the importance of having clear and effective policies and procedures for dealing with complaints.
PlaceShapers response to the Ombudsman’s consultation on the Complaints Handling Code, developed with members, sets out areas where we think further clarity or amendment would help meet the aim of bringing further transparency and consistency to landlord’s complaint handling in general.
You can read our news story here.
