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North-West Landlord South Lakes Housing Appoints New Director of Customer Experience

North-west housing association South Lakes Housing (SLH) has appointed Niki Stockton as its new Director of Customer Experience.   

Niki is joining SLH from Warrington Housing Association where she was the Executive Director of Operations.

She has 30 years’ experience in social housing as well as serving as a board director at Irwell Valley Homes in Greater Manchester. Niki is passionate about customer service and the role that good housing has in providing a springboard for life and creating great communities.

Niki brings with her significant skills, knowledge and experience in relation to improving homes, services, working with communities and also development and asset management.

Niki will be overseeing the further development and delivery of an excellent customer experience at SLH and will be the lead to drive forward our Customer First approach to recalibrate our relationship with customers and communities to ensure that the customer experience and outcomes are exceptional. As part of the executive team at SLH, she will lead on customer experience including neighbourhoods, resident engagement, allocations, income management and customer services.

Cath Purdy Chief Executive of SLH said, “We are delighted to welcome Niki to SLH – her passion, knowledge and years of experience will be incredibly valuable as we continue to put customer service at the heart of what we do. Niki will build on the strong foundations we have already laid for excellent customer experience and will look to further enhance the design and delivery of our services to support the needs of our customers and communities. To continue creating homes, communities and neighbourhoods that our customers can be proud of is always underpinned by great quality customer services.”

Niki Stockton said, “I am really pleased to be joining SLH as this time, leading a renewed drive on delivering an excellent customer experience across the business, working closely with customers, colleagues, communities and partners”

Issued 18/05/22