United Communities

Our More Than commitment

We want tenants to make the most of their talents and we will work with them to help them achieve their goals and feel more in control of their future.  In return we expect tenants to commit to working with us, making the most of the opportunities on offer and helping to make our neighbourhoods great places to live.

We’ll use our ‘More Than’ approach to support tentats to sustain their tenancies.  We will also help them with any aspirations you have towards finding work, training as well as volunteering to make a positive contribution to their community.

In return for providing our tenants with a home, a good repair service and support when they need it, we need them to pay rent on time, allow access for repairs and gas safety, and to live peacefully in our communities. We want our neighbourhoods to be safe and enjoyable places to live. Our ‘More Than’ commitment requires tenants to be respectful to neighbours and not to cause anti social behaviour (ASB).

We want to be able to help tenants sustain their tenancies; pay rent on time and live as independently as possible.

Customer care

We are committed to providing excellent customer service to all our customers.

Influencing what we do – resident engagement

We want residents to tell us what they think. We are committed to providing opportunities for tenants to influence the decisions we make as an organisation.

"PlaceShapers principles echo ours. We see our role as having a positive impact on resident’s lives by providing great homes and communities across the wider Bristol area. Our purpose is defined by our motto – ‘More Than Just a Roof’ as we are committed to working closely with our residents, our partners and our local authorities to make a real commitment to customers and communities where we work."