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Cross Keys Homes



Key contact:

Chief Executive, Claire Higgins


01733 385001,

Homes managed Homes to be built to 2022/23

Cross Keys Homes news

210305 - NatWest Funding

Peterborough-headquartered housing association, Cross Keys Homes (CKH), will drive forward plans to build approximately 2,900 new homes by 2025, after securing eight-figure funding from NatWest.

210225 Kickstart logo

Peterborough based housing association, Cross Keys Homes (CKH), will be supporting 50 young people into paid work experience as part of the government’s £2bn Kick Start scheme.

210218 - Karen Chambers

Cross Keys Homes (CKH) is pleased to announce the appointment of Karen Chambers, to the position of Resident Involvement Manager.


Additional services

We pride ourselves on being so much more than just a landlord. We care about what we do, about the people and communites we help, and ensuring that every penny is spent wisely.

As well as providing over 11,000 homes across the eastern region and having an ambitious development programme, which will see at least 400 new homes built per year by 2021 helping to establish even more new communities, we also provide many additional services beyond our stautory landlord duties.

We are a provider of independent living, assisting people to live in their own homes, with our LifeLine emergency alarm, community care service, and sheltered and extra care housing. Our community care service also won the 2017 national Great British Care Awards, Housing with Care category, recognising our excellence in combining life changing housing for older people with the care they need to remain independent. 

We provide tenancy support and welfare advice as well as offering training courses and employment support to assist people into work and to come off benefits.  

We also own 72 shops, six short-stay accommodation schemes, 27 shletered housing schemes, and two extra care schemes.

Social return on investments

We know that being happy, healthy and having opportunites to make people's lives the best they can be, makes a difference.

Many of our residents are on low incomes, experience unemployment and, in some cases, are held back by a lack of formal skills and education. We know the potential of the people in our neighrbouhoods and understand that the key is to support and invest in them, so they can reach their personal goals.

We want to tackle the causes of poverty by offering opportunities to all residents, recognising the barriers to wealth, health and the happiness they experience.

Our community work focuses on creating opportunities to change lives by investing in people, places and businesses. We want everyone to recognise the impact they can make, whether that’s large or small, so they can make a difference in their community too.

During 2015/16, we were able to help 154 adults get back into work at an average cost of just over £600 per outcome. We also worked with 317 young people and achieved entry into education, employment or training (EET) for 146 at an average cost per outcome of £330.

We also continued with our programme of pre-apprenticeships within the business, with 83% of all participants moving into employment, education or training, including 23 young people moving directly into further employment.

Our employment work alone using the well-established HACT model has a calcualted return on investment of over £1.2 million.

You can read more about Cross Keys Homes' approach to community investment here.

Why we joined PlaceShapers

"Cross Keys Homes is all about putting customers and communities at the heart of everything we do, so joining PlaceShapers was an obvious choice.

Our vision of 'creating opportunities that change lives through our drive, expertise, resources and passion' is central to our thinking. 

We are truly in it for the long run, here to help those people who need us most, and are committed to making a lasting difference.

We know that a multi-partner approach is key to overcoming the barriers that prevent residents and communities from reaching their full potential and that is why we have recently set up joint ventures, which are innovative in their structure, with Kier Living and Peterborough City Council, as well as supporting community intiatives such as WestRaven Big Local, and Peterborough Foodcycle.

Being a part of PlaceShapers means we can support PlaceShapers to be a strong voice who make the case for what we so strongly believe in to ensure our collective message and values are heard."

Our Chief Executive, Claire Higgins, is a PlaceShapers' board member.

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