Working in partnership can be a powerful way to get more homes built.
8 August 2019 more...
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PlaceShaper members warmly welcome this important Green Paper. We have greatly valued the opportunity to discuss its contents with residents and representatives from MHCLG during the consultation period. We welcome the opportunity to remain involved as the Green Paper ideas are developed and will continue to involve our members and their residents in the dialogue to follow.
In addition to events with MHCLG, PlaceShapers has consulted with our members through three regional events and an online consultation. Members views are based on discussions they have held with staff and their Boards as well as discussions they have had with residents.
From the discussions we have had with our members and residents, we know we can make improvements in the way we deliver services and how we engage with residents to shape those services. The fundamental questions this Green Paper poses are ones we are already, constantly, asking ourselves: how do we improve the experience our residents have, so that their homes and communities are places they feel safe, secure and happy and the services they receive are of good quality? How can we be better at listening to residents and work to co-create future landlord services with them?
We are proud of the homes and services we offer our residents. Many of our members are real anchor organisations in their communities and have innovative models of involving residents in how their work is delivered. But we know we can do more to create more equal relationship with our residents, to really listen to the problems and challenges they are facing to ensure we best placed to deliver high quality services now and in the future.
The most important responsibility we have as landlords is to ensure the homes we build and manage are safe. We will continue to do everything we can to ensure our residents have high quality, safe homes and neighbourhoods and welcome and support the recommendations of the Hackitt Review, particularly around fire safety.
Many of our members have also heard from residents that our complaints processes could be improved. We should do more to co-design these processes with residents, focus on quality and speed of resolution and improve proactive simple communication with residents.
Beyond delivering these vital core services, we are driven by the positive impact we can have on our residents' lives. For PlaceShaper members, this is not only about building homes but reaches far beyond to the diverse range of services we provide within our communities.
As PlaceShapers, our members sign up to a set of principles. We put our residents and customers at the centre of what we do and ensure they have real influence on our organisations. We provide more than just landlord services because we care about the people and places where we work. We build homes that respond to local housing need. We recognise the importance of a local focus and work actively with our local authorities and other local partners and we believe in maintaining a strong, independent, diverse, values-driven housing association sector.
Central to these principles is our belief that we are at our best when we empower our tenants to be involved in shaping their services and neighbourhoods and our organisations. We recognise we need to improve our communications, listen better, improve our use of digital communications so we hear from a range of residents and work with them to better shape communities and services. But we also feel we have a fantastic platform to build from and a huge number of inspiring initiatives to learn from. Our members have significant expertise and good practice to offer, and we look forward to working with you to implement important changes as set out in the Green Paper.
We have responded to each of the five sections in the Green Paper, choosing the questions most relevant for PlaceShaper members. A summary of our key recommendations are: